Problem?
We will help!
We care about the fact that you could fully enjoy the lamps and systems of LumoLamp- if something is not working, the ordered product is inconsistent with the order or there has occurred any other order problem, contact us.
- The lamp/-s is/-are not working?
- Before contacting us please double- check the way of connection and its consistency with the manual- if the light fixture is still not working contact us through contact form and describe your problem accurately.
- The product is inconsistent with its description?
- If the product that you have received is not consistent with its description, describe us what is the inconsistency or what parts are missing- we will verify your order as soon as possible.
- Why did I receive only a part of the order?
- It happens that large orders are shipped in multiple parcels- it is dictated by the dimensions of the specific lamps or systems. Check wether your order was shipped this way.
